First, make sure students understand what Jeanne does and what Blue Diamond is.

Then ask students what kind of information they think Jeanne will need to coordinate almond sales to customers in other countries. Students may answer that Jeanne will need to know:

• How many almonds each customer has ordered.
• Whether and how quickly Blue Diamond can produce those almonds.
• How and when those almonds can be shipped to the customer.
• How much the order will cost.
• How the customer will pay for the order.
• What kind of paperwork is needed to move a food product (the almonds) between countries. Do other countries allow our almonds to be sold there?
• Who she has to talk with — at Blue Diamond, at the shipping company, at the customer’s office, at a bank or customs office, etc. — to get the order to the customer.
• How quickly the customer needs the almonds.

Optional: Lead students through a discussion of how Jeanne would get this information.