Part Three: Read to the bottom of this page.   If Roger thought his headache was over, he was wrong. At 8:45, the crew unloading the baggage from the San Francisco flight called Roger to tell him they couldn’t find the part he needed. It looked like it hadn’t been put on the plane after all. Now Roger couldn’t fix the broken DC-10.   Roger wanted to know what had happened to the part, but he didn’t have any time to lose. He needed to resolve the crisis first and ask “why” later. So, he started all over again. The part from San Francisco was lost. The only other part he could find to fix the plane was in Chicago! And the next flight from Chicago wouldn’t arrive until 1:00 that afternoon. This was a real problem.   Once again, Roger got on the phone to communicate his news with the other people who worked at United. Now, the earliest the plane could leave was 2:00 that afternoon. And since no passengers would want to wait around at the airport that long, all the passengers would have to be moved to other flights and this flight would have to be canceled. What a lot of upset people there were going to be inside the airport.   Before the flight was canceled, though, Roger decided to see if there was anything he could do to fix the plane. He spent a few minutes studying the broken part again, then tried a simple fix… not his first choice, but it might work. He tested the part and it worked. No more leaking.   One more time, Roger got on the phone, this time to say he could have the plane ready to leave Sea-Tac in 30 minutes. Too late, he was told. The flight had been canceled already.   And just then, the part he had been waiting for all morning was delivered to his office. The crew in San Francisco that morning had forgotten to tell the baggage handlers there to load the part into the plane, so the part had been left behind. Someone finally found it and sent it up to Roger… but it was too late. Hundreds of passengers had had a bad day all because people hadn’t talked to each other.   Prepared for the Boomerang Box project by the Magnuson Partnership Click to return to the first page of the on-screen preview. Home Journey Log Trade Topics People Profiles Index Ask the Eagle