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It was only 6:00 in the morning, and Roger Cordiner had a headache already. Roger was the Lead Aviation Technician for United Airlines. He worked at Sea-Tac International Airport outside Seattle. It was his job to keep United’s planes flying, making sure that they were safe and on time every day. He knew that people’s lives depended on the quality of his work. Roger had to fix problems on planes every day, and today’s problems had started early. Sometime during the night, the night crew had discovered a hydraulic leak on one of United’s DC-10 planes. Not a big problem, except that the leak was on a part that was not kept in stock in Seattle. The closest part to fix the plane was in San Francisco. The night crew had all gone home, leaving Roger with the problem. The broken DC-10 was supposed to fly out of Sea-Tac for Washington DC at 9:00 that morning. But the first plane from San Francisco that could deliver the part Roger needed to fix the broken plane wasn’t due until 8:30. And Roger knew it would take at least an hour to make the repair once he had the correct part. Even if everything worked perfectly, the DC-10 wouldn’t be able to leave Sea-Tac until 9:30, half an hour late. Well, Roger thought, he didn’t have a choice. He had to get the right part to fix the plane. He called the United office in San Francisco and asked them to send the part on the next flight. But what should he do about the fact that his repair would make the DC-10 late? Click to continue previewing the teaching notes on screen. |
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