Teaching Notes for Part One   Communicating critical information with others is important no matter what your job is.   Lead your students through a discussion about all the things Roger could do. Remind the students that Roger can’t step outside his job — for instance, he can’t make the decision to cancel the flight and he can’t work directly with passengers — his job is simply to fix the plane. But, he needs to make sure other people understand what he is doing, so he has to tell them what he has learned.   Ask students to list all the people they think need to know what Roger is doing. These people might include: The pilot and flight attendants for the plane   The people who are supposed to load the baggage on the plane   The passengers who are scheduled to fly on the plane   The customer service agents, who have to help the passengers   The flight planners, who need to figure out how this flight affects all the other flights that United will send out from Sea-Tac that day. Now ask the students to imagine what will happen if Roger doesn’t communicate. If all these people don’t know what Roger is doing, what will happen to them?   (Optional: Ask students to describe a situation they’ve been in where they’ve had to communicate quickly with others. How did they know they had to communicate? What happened? Did they do the right thing… or did they run into a problem because they forgot to communicate something important with someone?)   Click to continue previewing the teaching notes on screen. Home Journey Log Trade Topics People Profiles Index Ask the Eagle