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Getting basic information is the first step to take in this or any problem when you don’t know enough to solve the problem by yourself. First, make sure students understand Terry’s role and his job. Ask students what they would do if they were in his shoes. Then, prompt the students to discuss Terry’s need for information. He needs to know what the customer thought was wrong with the hay. And he needs to know what A.C.X. typically does in a situation like this. Then, lead students in a discussion of Terry’s options. What are his choices here? He can refund the money. Or, he can refuse. What will each of these choices mean in terms of his relationship with the customer? Click to continue previewing the teaching notes on screen. |
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