Pratibha quickly realized that no one on the staff meant to cause problems. But
they had so much complex information to collect and track that they sometimes
didn’t get that information to all the other people who needed it.
Pratibha knew she and her Firebugs team could help the Customer Service staff
develop better methods to create the paperwork and get it to all the people who
needed it. But first she had to find a nice way to make sure they understood there
was a problem and then offer to help.
Pratibha decided to write a memo to the Customer Service staff. In her memo,
she would:
- Describe the problem APL’s Mumbai office was facing with DNH cargo.
- Explain why the paperwork was so important and why it needed to be on time.
- Offer her team’s help in solving the problem.
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Prepared for the Boomerang Box Project by APL Limited to help students learn
about international trade and transportation.
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Click to return to the first page of the on-screen
preview. |
