1. Distribute the students’ version of the “Nigel Woodhead” case study to your class. Divide the students into groups of two or three.
   
2. Read aloud to them or let them read one section of the case study at a time. Don’t let them read ahead. After each section, ask each group of students to brainstorm the answer to the question they have been asked. Then, use the questions in the teachers’ version of the case study to guide them through a discussion of what they (in the role of student intern) should do at each point.
   
3. Finish by having students, either individually or in their small groups, complete the memo exercise
   
4. If you wish, have students choose one of the longer term writing assignments as a homework assignment.
   

Closure/Assessment:
Review students’ written and/or oral work both for basic writing or presentation skills, as well as for students’ ability to explain the steps they would take in researching shipping options.

Then, in small groups or as a whole group, have students review the steps they should follow when they are confronted with a problem and don’t have enough information to decide what to do. Ask them to share personal experiences of having to conduct research to solve a problem. What did they do? How did they use the information they gathered? What did they do right or wrong? What would they do if they were confronted with the same problem today?