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Jeanne Coen always has a busy fall. After all, it’s almond harvest time, and almond orders by fax and e-mail seem to flood her desk. Jeanne Coen works as an International Customer Service Representative for the almond company, Blue Diamond Growers, in Sacramento, California. She has worked at Blue Diamond for 15 years. Blue Diamond was created in 1910 as a “cooperative” of 230 California almond growers. That is, the growers share management and ownership responsibility for the company. Before 1910, almond growers sold their crops to independent dealers and had to negotiate on their own for a price. They didn’t feel they were treated fairly, so they united to form a bargaining organization called CAGE, for California Almond Growers Exchange, which later became Blue Diamond. Today, Blue Diamond has 4,000 growers as members. The company helps these growers market their almonds to all 50 states and over 90 foreign countries, making almonds California’s largest food export. In 1997, the state of California’s growers harvested a record 744 million-pound crop of almonds. Jeanne’s job is to coordinate almond shipments to other countries. Whenever a buyer in India or China or Japan wants to purchase almonds, Jeanne gets involved. She makes sure Blue Diamond’s processing plant can fill the order and then arrange to have it shipped to the customer. September, harvest time, is particularly busy, so Jeanne knows she has to be very organized. Want to help Jeanne solve an almond challenge? Download these case studies and help her out! |
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