Customer Advisory Others

LIFT enhancements: Tracking your shipment

Following the successful launch of Project LIFT across all APL services and platforms, we are pleased to share the key enhancements you will experience in tracking shipments going forward. The enhancements apply to:

The enhancements are as follows:

1. Track your shipment via the new, mobile-friendly APL.com
If the documents you receive – such as Booking Confirmation and Bill of Lading – are in the new templates, track with ease and speed via the new APL website.

Please note:
For most of your current shipments, it is likely that you will have to track them via HomePort, which remains accessible via the eBusiness menu, under EBUSINESS OFFER. HomePort will continue running until the last online transaction completes on the platform.

2. Track voyages via voyage number or vessel name
Obtain details on past and next calls, including VGM and cut-off information.

3. Search port schedules by country or port name
Access departure and arrival details of vessel voyages at specific ports or all ports that APL calls in a country.

4. Receive real-time updates via email
With an APL eBusiness account, simply enable notifications to receive real-time updates on the status of everything, from your booking, documents, container to shipment. Any party to the shipment can choose to be notified.

Click here for more information on your LIFT experience covering shipment tracking, including step-by-step guides on how to enable notifications.

For details on other aspects of your LIFT experience, visit the LIFT microsite: www.apl.com/lift

For enquiries, please do not hesitate to contact apl.ecustomersupport@apl.com (for HomePort and APL eBusiness enquiries) or your local APL representative (for all other queries).

Thank you for your business and continued support.