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APL Voted Best Carrier Customer Service and Best Cargo Business Web Site Singapore, Oakland, CA, London, 16 Dec 2004 - APL, the global container transportation unit of Singapore-based NOL Group, has been voted as having “Best Overall Standards of Customer Service” for 2004 by the readers of the Marine Digest and Cargo Business News publication. Readers were asked to rank their levels of satisfaction in a number of categories, including schedule integrity, frequency of service, range of ports served, documentation procedures, customer service response time, Web site features and value added logistics. APL was ranked first based on its score in each of these categories, up from its third place ranking last year. The carrier also came in first in a new category introduced this year, “Best Cargo Business Web Site - Carrier”. Ted Fordney, Vice President, APL Global Sales, Marketing & Customer Support, said, “The win is a validation of our efforts over the past year to provide our customers with highly reliable and value-added customer service and, importantly, is a recognition of the quality service that our customers have come to expect from APL. “The award is especially important to us because it was a vote by the people we seek to serve - our customers,” he said. Marine Digest and Cargo Business News is a US-based publication covering the Pacific Rim commerce, logistics and regulatory issues as well as the North American port industry. About APL Media Enquiries: |
