FAQ - Generic Features

How do I get registered ?

On our homepage, please go to the ‘eBusiness’ tab. Select Registration and complete the required information. Please be sure to select all the companies you want and the access for each one.

Can I register for APL, CMA CGM, CNC, ANL at the same time?

You have the option to select CMA CGM subsidiaries in the registration form as per your business requirement.

I forgot my password, how can I reset the password?

Please click on ‘Sign In’ and select the ‘Forgotten Password?’ link. Input your registered email address in the Identification box. A new password will be sent to your email address.

I would like to register for eBusiness services. Do I need to provide all the details again as my company is already registered ?

Yes as your attempt will be considered as a user registration.

How can I get more information about the various eBusiness packages offered?

Please refer to our tutorials and feel free to contact our eCustomer support team by going to the Homepage –Help- Contact Support.

What if I am unable to log in ?

Please contact our eCustomer support team by going to the Homepage-Help-Contact Support.

Can I use the same User ID and password for APL and subsidiaries?

Yes, you can use the same User ID and password for all APL group subsidiaries.

I have a valid User ID and password. I am getting an error when trying to log in - “User ID Inactive, Contact your customer support”.

Your account was deactivated due to lack of activity. Please contact our eCustomer support team by going to the Homepage-Help-Contact Support to have it reactivated.

My Head office is registered. I would like to have the access of ebusiness for my office as well. Can you please help?

Please contact our eCustomer support team by going to Homepage -Help -Contact Support.

How can I view and print my original BL online?

You may view your original BL through eBusiness-Document-Original Available. Kindly click on the BL reference to be printed which leads to the BL detail page. On this Page you can find the “Print” option on the right hand side. Note: Please make sure ‘File open’ plug in is installed in your system to print the BL.

What web browser is recommended?

Depending on your browser and document viewer plugin you may encounter difficulties when trying to view or print a document. To get the best out of eBusiness Platform, we recommend Google Chrome™ and the latest version of Adobe Acrobat Reader™ plugin.

Below are our guidelines to avoid technical issues during viewing and/or printing of documents on our platform:

[b]If you are using Google Chrome™

You need to disable the Chrome PDF viewer and enable the Adobe Acrobat PDF viewer.

Open a new tab and type the address : 'chrome://plugins/'.
Click the Enable link in 'Adobe Reader' field.
Click the Disable link in 'Chrome PDF Viewer field'.
Close the tab.
Close and reopen your browser.

If you are using Internet Explorer™

We recommend using Internet Explorer v9 or higher. To consult or print document, we recommend the installation of the latest version of Adobe Acrobat Reader. If you are using Mozilla Firefox™
You need to disable the Adobe Acrobat plug-in for Mozilla Firefox. Below procedure is based on Firefox 24. Depending on the version of Firefox you are using, the procedure can be slightly different.

Open Mozilla Firefox. Click on the ‘Firefox’ menu in the top left corner.
Click on ‘Add Ons’ menu and then on ‘Plugin’ tab.
Choose ‘Never Activate’ in the menu corresponding to the ‘Adobe Acrobat’ plugin.
Open ‘Firefox’ menu on the top left menu bar and choose menu ‘Option’.
In the ‘Applications’ Tab, choose « Always Ask » action for Portable Document Format (PDF) Content Type.
Close and reopen your browser.