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APL tops in customer service at 2013 Quest for Quality Awards

APL today received a Quest for Quality Award for its outstanding performance in the transportation and logistics industry. Organized by logistics publication Logistics Management, the annual Quest for Quality Awards is seen as an important measure of customer satisfaction and performance excellence for transportation and logistics companies.

Among the 12 winners in the Ocean Carriers category this year, APL ranked joint-highest with two other carriers in the attribute category of Customer Service. The awards assessment also covered Service Value, On-time performance, Information Technology as well as Equipment and Operations.

APL was lauded for its ability to manage through the challenging business environment and, at the same time, maintaining world-class service levels.

“APL has a strong tradition of meeting shippers’ needs with top-notch services and customer support,” said APL President Kenneth Glenn. “We are very happy that our customers recognize APL’s efforts in fulfilling their unique requirements, beyond the reliable transportation of their cargoes from origin to destination.”

The Quest for Quality Awards is now into its 30th year. Logistics Management readers, who are typically buyers of logistics and transportation services, rate carriers, 3PL service providers and US port operators on the basis of service quality.

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Clarence Au Kheng Sheng

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About APL

APL is a global container shipping business offering more than 80 weekly services and more than 500 calls at more than 140 ports worldwide. It combines world-class intermodal operations with leading-edge IT and e-commerce. APL is a unit of Singapore-based Neptune Orient Lines (NOL), a global shipping and logistics company.